# Day-of runbook

> Fill in times and names. Times below are an **example layout** (NEST's
> suggestion), not a rule. Print one copy per desk.

**Fair:** {{FAIR_NAME}} · **Date:** {{DATE}} · **Venue:** {{VENUE}}
**Incident lead:** {{NAME, PHONE}} · **Venue security:** {{CONTACT}} · **Police liaison:** {{CONTACT}}
**First aid / ambulance:** {{CONTACT}} · **Helpline (published):** {{NUMBER}}
**Caps:** total {{N}} · per slot {{N}} · walk-in lane {{N}}

## Timeline (example)
| Time | What | Owner | Done |
|---|---|---|---|
| T−2h | Venue open to team; check exits clear, barricades, signage, water, toilets, first aid, power, internet | Venue lead | ☐ |
| T−90m | Employer stalls set up; confirm interviewer count per stall against the vacancy forms | Employer desk | ☐ |
| T−60m | Volunteer briefing: no-fee message, zones, tokens, accessibility help, escalation | Volunteer lead | ☐ |
| T−30m | Token boards live per zone; walk-in lane set up with its counter at 0 | Zone leads | ☐ |
| T | Slot 1 entry. Check registration QR or name, issue **zone token**, direct to zone waiting area | Entry desk | ☐ |
| T+15m | Opening remarks, **10 minutes maximum**, neutral and about candidates | Organiser | ☐ |
| Hourly | Count: entered, tokens issued and called per zone, interviews, offers. Post a status update **after human approval** | Data desk | ☐ |
| When cap reached | Close the walk-in lane; tell people at the gate and on the update channel | Entry lead | ☐ |
| Last slot + 2h | Last interviews; reconcile employer shortlist sheets with the central offer log | Offer desk | ☐ |
| Close | Exit flow, lost and found, debrief (15 minutes), incident log signed | Organiser | ☐ |

## Desks
- **Entry:** slot check, zone token issue, no-fee leaflet, accessibility priority lane.
- **Zone desks (A/B/C…):** call tokens in order, show the live number, send candidates to the right stall, keep the waiting area seated.
- **Help desk:** job board copies, which booths are CV-only, directions, grievances, women's help desk.
- **Central offer-logging desk (NEST rec. R4):** every offer is logged here in `offer-log.csv` (offer ID, role, CTC and in-hand pay, engagement type, location, joining date) and the candidate gets a copy. No loose paper slips. Shortlists are logged as shortlists.
- **Data desk:** live counts, incident log, collects employer sheets. No candidate data on personal phones or in public groups.
- **Welfare:** water, first aid, shade, seating, accessible toilets.

## Escalation
| Situation | Action |
|---|---|
| Crowd building at the gate | Pause entry, open the holding area, announce the slot times, call the incident lead |
| Barricade pressure or pushing | Stop entry immediately, marshals to the spot, call venue security and police liaison |
| Employer offers a commission-only / MLM role, or terms differ from the signed spec sheet | Pause that stall's calls, record it, raise with the employer desk lead (R1, R3) |
| Employer asks a candidate for money | Remove the employer's stall from calling, record details, tell the candidate how to report on 1930 / cybercrime.gov.in |
| Medical issue | First aid, then ambulance; log it |
| Media or VIP visit | Keep the floor running; no speeches during interview hours |

## Counts sheet (fill hourly)
| Time | Entered | Walk-ins | Zone A tokens issued/called | Zone B | Zone C | Interviews | Offers logged | Incidents |
|---|---|---|---|---|---|---|---|---|